How to Connect your Online Business to the REAL World

by Mike CarrawaySend Feedback to Mike CarrawayMore Details about home business tools here.

I have always thought the best part of having an online business and working from home was that you could automate everything and just collect the income. Unfortunately, this is far from the truth. The idea of "automating everything" sounds great; but in real life and in the real world, it’s almost impossible to do.
Sometimes, your customers just need to hear a real person speaking. They need to know that "you’re really there." Even if you are operating from home, off of your kitchen table, they need to at least think you are a big boy. So what can you do about it?
Well, you could get an 800 number at your home (yikes!). But who wants to do that? Can you imagine getting calls, charged to YOU, day and night? Not for me - no thanks.
But what if there was an inexpensive way to set up an ONLINE call center?
Picture this: a customer is having a problem completing a purchase. When they get to a certain spot on your site, they are given an 800 number to call with an extension. They dial the number, hear a very professional introduction and then they press the extension number. Then, they hear a very friendly YOU explaining exactly how to complete the sale in a step-by-step fashion. How do you think they would respond?
Studies have shown that having a real world connection to your online site increases consumer confidence and lets people know you are for real. A real business - not just a website.
What if someone wants to buy something but can’t find the “order now” link or is having trouble navigating? The same system would again give them simple, step-by-step instructions on navigation to the correct place in your site and then instructions on completing the order.
Is there such a system available?
Yes! It’s called AgentFreedom.com. This versatile system has been around for a while but hasn’t been put to use by web entrepreneurs. Using it can enhance the public’s view of your site and also helps you make more sales. Best of all - it lets people know that you are a real business and inspires consumer confidence in your products. And better yet - once you set it up - it’s AUTOMATIC.
Using the system of 100 extensions, you can select an extension number for your customers to call at various places in your website to get help. You know what they are trying to do at that particular point in your site so you can verbally guide them through the process. It’s easy to set up and then once set up, your customers can call 24/7 to get help.
The AgentFreedom.com system was originally designed for real estate agents to provide 24-hour info for their clients and prospects. You can use it for a multitude of different applications, however.
Agent Freedom Site
Do you think it would be better to explain the advantages of your product or your system over the phone? Simply record the information on the extension and then post the phone number with the extension on your site. Then you can take all the time you want to sell the prospect on the benefits and advantages of your product or program.
Another useful feature of this 800 number system is that it has caller ID! Now you even know who has called and what part of the country they live in. Better yet - since you have proof that they called you first, you can even call them back and not worry about the do-not-call regulations.
Even more that this system has to offer is a fax-back system. You can load a fax into an extension and offer the customer an instant fax of the instructions or of a product brochure.
This is something that is sure to catch on fast, and the entrepreneurs that take advantage of a system like this first are sure to excel. The price for this service is a low $25 a month. A customer can also leave a message and you will get an email with the voice message attached.
There are even more features, but I believe you can see the advantage of having a REAL business with 24/7 product and website support. It’s not quite the same as a Frequently Asked Questions page. It’s a real number the customer can call and get instant access to the information they need right now.
The agentfreedom.com website logs all calls into your system 24/7 so you can track call volume and identify the places people are having trouble on your site.
If I was designing a system for this website, it would have, at a minimum, all the features listed above plus a few more. The AgentFreedom.com package is sure to help any online business and will definitely help yours. I highly recommended it.
Keywords: online business, work from home, homeworker,online income tools, online income, make money online
About the AuthorMike Carraway, Trussville, Alabama, USAmikec@7steps2freedom.comMore Details about home business tools here. Mike is an award winning guest speaker and author in the real estate business and the online community. He is frequently asked to speak on internet technology, sales skills, and various online business tools. You can reach him at mikec@7steps2freedom.com